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Stripe FAQs

What is Stripe?

Stripe is the credit card processing technology that is integrated into the Local Orbit platform that lets you accept credit card payments.

Stripe is a quick and secure way to accept credit card and debit card payments online. Stripe helps Local Orbit provide a seamless payment experience for you and your customers.

Stripe processes billions of dollars a year and is used by tens of thousands of companies worldwide, including Fortune 500s and small businesses alike. You can learn more at www.stripe.com.

Is Stripe secure? PCI compliant?

Stripe meets and exceeds the most stringent industry standards for security. They are also audited by a PCI-certified auditor, and are certified to PCI Service Provider Level 1. (This is the highest level of certification available.) You can learn more about the technical details of Stripe's secure infrastructure here: https://stripe.com/help/security

How does Stripe process payments?

Create a Stripe account by providing a few details about your business. With one click, you’ll connect your new Stripe account with Local Orbit and start accepting payments immediately. You can also connect an existing Stripe account to Local Orbit if you already have one.

When and how does Stripe transfer money into my account?

Payments you accept with Stripe are transferred to your bank account on a 5-day rolling basis. Although Stripe initiates an electronic deposit into your bank account daily, they'll actually be transferring payments accepted earlier based on your transfer schedule (listed in your Stripe dashboard).

Visit Stripe's documentation for more information, here: https://support.stripe.com/questions/how-do-my-payments-get-to-me

Will fraudulent orders or cards be rejected?

Stripe provides several tools to minimize fraud losses and to help businesses determine if a transaction is fraudulent. These include tools that allow Stripe to auto-reject suspicious transactions and notify you of questionable charges so that you can make the most informed decision possible as to whether accept a charge. There are also a few tools that you can implement in your own Stripe account, including CVC or AVS checks.

Additionally, Stripe works with its financial partners and credit card networks to monitor fraud globally. There’s more information here: https://support.stripe.com/questions/what-controls-for-fraud-prevention-does-stripe-offer

Where is Stripe available?

Stripe currently supports businesses in the US, Canada, UK, Australia, and many European countries. You can see a full list here: https://stripe.com/global.

Once you integrate with Stripe, you can instantly accept payments.

How much does Stripe cost?


United States and Canada

2.9% + 30¢ per successful transaction.

United Kingdom

1.9% + 20 pence for domestic cards;

2.9% + 20 pence for international cards.


2.4% + 24 cents per successful transaction + VAT


1.75% + 30¢ for domestic cards;
2.9% + 30¢ for American Express or international cards.


Other countries can be found here (toggle country in lower left hand corner): https://stripe.com/us/pricing

Are there any other fees?

With Stripe’s simple and transparent pricing there are no hidden fees and you only get charged when you earn money.

Unlike with other payment services, you’ll never be charged for failed transactions, stored cards, recurring payments or refunds. Note that if you accept payments in other currencies, Stripe charges an additional 2% to automatically convert those funds before depositing them in your account.

How do I handle disputes?

Stripe actively works to prevent and minimize disputes, and you’ll work with them directly to manage any disputes. You can learn more here: https://stripe.com/help/disputes

How do I keep track of all these transactions?

Your Stripe Dashboard lets you view payments and customers, manage refunds, transfers to your account, and more. Login here: https://dashboard.stripe.com

There are hundreds of applications you can add to your Stripe account to do even more, such as receive specialized analytics on your Stripe data. You’ll find a full list of these applications here: https://stripe.com/docs/integrations

Which cards and payment types can I accept with Stripe?

With Stripe, you can charge almost any kind of credit or debit card:

  • U.S. businesses can accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club.
  • Australian, Canadian, European, and Japanese businesses can accept Visa, MasterCard, and American Express.

 Want to get in touch with Stripe?

If you have any questions or feedback, email support@stripe.com


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